KIMONO RENTAL FAQ

About Reservations

　I would like to change the number of people in my booking.

If you wish to change the number of guests, please cancel your existing reservation and make a new one.

　What happens to my dressing order if I arrive late?

If you are more than 20 minutes late, we are very sorry, but your reservation may be cancelled.
If you arrive within 20 minutes of your scheduled time, your kimono dressing will be moved to the next available time slot.
Thank you for your understanding.

　Is it possible to change the reservation time for my kimono rental?

Yes, it is possible.
However, any changes to your reservation time must be made online.
Please first cancel your current booking through the reservation confirmation page, and then make a new reservation for your preferred time.

　Can I change my rental plan or options on the day of my visit?

Yes, you may change your rental plan or add/modify options on the day of your visit.
We do our best to accommodate your requests and recommend the most suitable plan for you.

However, please note that some options may be unavailable depending on our inventory and the day’s reservation status.
Thank you for your understanding.

　Please tell me about the cancellation fees.

Cancellation fees vary depending on the website you used to make your reservation.
Please check the details on your booking platform.

If you made your reservation by phone or in person, cancellations made by the day before are free of charge.
Please call us in advance to cancel.

For same-day cancellations, a fee of 100% of the total rental price will be charged.
Thank you for your understanding.

　Please tell me about the payment methods available at the store.

We accept credit cards, transportation IC cards, QR code payments, and cash at the store.

　When does the reservation period begin?

The reservation start date varies depending on the booking platform you use.
Please check the details on your chosen reservation site.

　How many minutes in advance can I make a same-day kimono rental reservation?

The time limit for same-day reservations varies depending on the booking platform you use.
Please check the details on your chosen reservation site.

If you make a reservation by phone or in person, we may be able to assist you immediately depending on availability.

　Can I make a reservation earlier than 10:00 AM?

Our reservation start time is 10:00 AM.
In the morning, we prepare the kimonos and check all accessories to ensure everything is in perfect condition.
We want to welcome our guests in the best possible way, so we begin accepting reservations from 10:00 AM.

During peak seasons or special circumstances, our operating hours may change. Any updates will be announced on our website as needed.

　Is it possible to make a reservation by phone?

Yes, you can make a reservation not only online but also in person or by phone.
However, during busy seasons, we may ask you to complete your booking online to ensure accurate reservation management.
Thank you for your understanding.

About Kimono Dressing

　About the Time Required for Kimono or Yukata Dressing

Kimono or yukata dressing typically takes about 15 to 20 minutes.
However, the required time may vary depending on how busy it is and the specific options or requests you may have.

During peak seasons—such as March, Golden Week, and November—we welcome many visitors, and the dressing process may take longer than usual.

We apologize for any inconvenience this may cause and kindly ask for your understanding.

　Do you also arrange the obi (belt) style?

Our professional dressers can style the obi (belt) while considering the color balance and pattern of your kimono.
If you have any preferences, please feel free to let the dresser know during the dressing process.

Within the range of standard hanhaba obi tying methods, we will do our best to accommodate your request and offer a style that suits you.

　Is it possible to rent a kimono while pregnant?

We are very sorry, but as a general policy, we do not offer kimono rentals to guests who are pregnant.
Because the dressing process may involve tightening around the abdomen, we prioritize the safety of both the mother and the baby.

However, in exceptional cases, we may be able to assist you only if you agree to our consent form.
If you wish to inquire further, please contact us by phone.

Thank you for your understanding and cooperation.

　I have a large waist size. Is it still possible for me to wear a kimono?

There are no strict restrictions regarding waist size, and many of our kimonos are free-size.
However, as each kimono is one-of-a-kind, the fit may vary, and some pieces may be difficult to wear depending on the individual garment.

As a general guideline, our kimonos can accommodate waist and hip measurements of around 110 cm.
During the dressing process, our staff will adjust the fit to suit your body shape, so slight differences in size are usually not a problem.

Please feel free to visit us with confidence.

　I am either very tall or very short. Is it still possible for me to wear a kimono? (Women)

For guests who are shorter

If you are 140 cm or taller, we can adjust the kimono during dressing to ensure a proper fit.
For guests under 140 cm, we may provide a children’s kimono depending on availability.

For guests who are taller

If you are up to around 170 cm, standard dressing is usually possible.
For guests over 170 cm, please note that the ohashori (fold at the waist) may become shorter, and the hem may appear slightly higher than usual.

Thank you for your understanding.

　I am either very tall or very short. Is it still possible for me to wear a kimono? (Men)

Yes, it is possible.
We offer men’s kimono sizes ranging from S to 5L, so guests up to around 190 cm in height can wear them without any problem.
For guests over 190 cm, the hem may appear slightly shorter, but wearing a kimono is still possible.

　Is it possible to have my own kimono or yukata dressed by your staff?

We are very sorry, but to avoid any issues such as damage or stains, we generally do not offer dressing services for kimonos or yukatas brought in by customers.
Thank you for your understanding and cooperation.

Hair Styling

　About the Time Required for Hair Styling

Hair styling typically takes about 15 to 20 minutes.
The actual time may vary slightly depending on reservation volume and staff availability.

For information about kimono or yukata dressing time, please refer to
“About the Time Required for Kimono or Yukata Dressing.”

During peak seasons—such as March, Golden Week, and November—we welcome many guests, so the process may take longer than usual.

We apologize for any inconvenience and appreciate your understanding.

　Can I request any hairstyle I like?

We are very sorry, but we do not accept fully customized hairstyle requests.
Please choose from our standard set of hair styling options prepared in advance.
We also offer styles suitable for guests with short hair, so please rest assured.

You can view some of our available hair styling options on our website under
“Options” > “Hair Styling.”

　How many hair accessories are included in the hair styling plan?

Depending on your chosen kimono and hairstyle, our stylist will attach about 1 to 3 hair accessories.
In some cases, the stylist may combine multiple accessories to match the overall look.

If you have any preferences, please feel free to let the stylist know during your hair styling session.

　Can I use my own hair accessories for the hair styling?

We are very sorry, but to prevent any issues such as damage or stains, we generally do not use hair accessories brought in by customers.
Thank you for your understanding and cooperation.

　Can I rent hair accessories?

Hair accessories are provided free of charge for guests who choose a plan that includes hair styling.
For guests selecting the basic hair styling option, hair accessories can be rented for an additional 500 yen (tax included).

　My hair is short (or long). Is it still possible to get a hair styling service?

Yes, it is possible.
Our stylists will create a hairstyle that suits your hair length.

We also offer hair styling options that are suitable for short hair, so guests with shorter hairstyles can use the service with confidence.

　Bringing Your Own Hair Iron or Curling Iron

To prevent any issues such as damage or stains, we do not allow guests to use their own curling irons or hair irons inside the store.

Additionally, we do not have a space available for guests to do their own hair styling.
If you prefer to style your own hair, we kindly ask that you do so before arriving at our shop.

Thank you for your understanding and cooperation.

About Our Services

　How much time is needed before I can head out into the garden?

Regardless of the number of guests in your group, the total preparation time is approximately one hour.

However, for male guests who do not require hair styling, or depending on how busy it is, your preparation may be completed earlier than expected, allowing you to head out sooner.

　About Wearing Women’s Kimono for Male Guests (MTF)

Yes, male guests are welcome to choose and wear women’s kimono.
Our dressers will adjust the fit according to your size and body shape, so please feel comfortable using this service.

If you have a preferred style or look, feel free to let our staff know on the day of your visit.

　About the Final Return Time and Late Fees

The final return times are as follows:

• October 1 – March 14: by 4:00 PM
• March 15 – September 30: by 5:00 PM

If the kimono is not returned by the final return time, a late fee of 1,100 yen (tax included) will be charged.

　Can I store large luggage items such as carry-on suitcases or strollers?

We are unable to store large items that do not fit into our designated baggage storage bags.
For large luggage such as carry-on suitcases or strollers, please use the coin lockers located near the entrance of Shinjuku Gyoen.

　Can I see the kimonos or yukatas in advance? Also, is it possible to reserve a specific kimono beforehand?

Yes, you may view our kimonos and yukatas in advance.

However, to ensure fairness for all guests, we do not accept reservations or hold specific items beforehand.
On the day of your visit, you may choose your preferred kimono or yukata on a first-come, first-served basis.

Thank you for your understanding.

　Do you offer next-day returns?

We are very sorry, but we do not offer next-day returns.
All guests are required to return their kimono on the same day.

Plan Details

　About Group Reservations

We accept group reservations as well.
You may also book several months in advance, so please feel free to contact us by phone for assistance.

　About Our Photography Plans

We are very sorry, but we do not currently offer a photography plan.
Thank you for your understanding.

　Do you offer umbrella rentals as an optional add-on?

Yes, we offer umbrella rentals as an optional add-on.
We have around 10 different colors available.

　About Other Optional Add-Ons

We offer a variety of optional add-ons, including umbrella rentals.
For more details, please visit the “Options” section on our website.